We’re looking for a strategic partner to fill our Customer Support Representative role. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We provide a unique environment for our Customer Support Representatives where they feel like they belong, they are challenged at work, and they are utilizing their talents to make a positive impression.
We envision creating the most remarkable customer experiences from the moment we engage a customer. Regardless, if you’ve never worked in customer service, you’ve probably been a customer. So, the best message is for our Customer Support Representatives to serve customers the way they want to be served. If you consider yourself a team player, solutions-driven, a strong communicator, and a heart for service, then our Customer Support Representative is the next great career move!
Customer Support Representative Responsibilities:
Provide product and service information to customers by answering questions and offering assistance
Offer tailored solutions to customers that exceed their needs by actively listening to their needs and concerns
Obtain a comprehensive knowledge of our services, products, and sales promotions by attending company meetings and client webinars
Outperform standards and expectations with a positive attitude, friendly demeanor, and rigorous determination
Engage in continuous learning opportunities and meetings to drive sales margins and improve the customer experience
Ensure actions comply with company policies and guidelines
Initiate contact with customers, authorized third parties, and vendors to generate sales accounts
Keep up-to-date records of customer interactions and sales transactions
Are you someone who has the:
Ability to be proactive and efficient time management skills
Ability to thrive under pressure, execute critiques with ease, and manage multiple tasks simultaneously
Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions
Ability to negotiate effectively, close sales, and apply effective questioning and listening skills
Ability to remain calm and respectful under pressure
Education/Experience We Are Looking For in a Customer Support Representative:
High School Diploma or equivalent required
Bachelor’s Degree preferred but not required
0-2 years of previous experience in customer support, retail, enrollment, or sales
Job Type: Full-time
Pay: $45,000.00 – $56,000.00 per year
Benefits:
Employee assistance program
Paid training
Schedule:
8 hour shift
Work Location: Multiple Locations
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