As Ampere’s Guest Services Representative, you will be responsible for the delivery of an excellent customer service experience throughout the lobby at Ampere’s Corporate Headquarters in Santa Clara, CA. In this role, you will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression.
What You’ll Do:
Provide an exceptional Customer Service experience to all colleagues and guests entering or exiting the site while ensuring that required entry policies (visitor registration, vaccination verification, badging, no piggybacking, etc) are being followed.
Ensure guests are greeted courteously and their needs are always anticipated.
Answer and appropriately route incoming phone calls.
Work closely with the Site Manager and key stakeholders to always ensure security and service excellence.
Report all service shortcomings affecting the guest experience.
Work with Ampere’s Facilities and Security to identify and support any access/egress challenges
Ensure the reception area is always kept immaculate and tidy.
What you’ll bring:
5+ years of experience in a similar role
Excellent customer service skills in greeting colleagues and visitors
Strong presence and ability to enforce entry policies while maintaining an atmosphere of excellent customer service
Strong attention to detail and excellent communication skills
Previous experience answering phone calls in a professional environment
Experience with Microsoft Outlook
Calm, polite, and professional appearance
Reliable and self-motivated with excellent multi-tasking skills
High School Diploma or equivalent required
Perks in Santa Clara
Office has panoramic views of Silicon Valley
Gym and café on campus
Healthy snacks, espresso and drinks
Standing /Ergo friendly desk set-up
Unlimited Flextime and 10+ paid holidays
Ampere is designing the future of hyperscale cloud and edge computing with the world’s first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing.
Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.
Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm®-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications. Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most