Who YOU Are
Do you have an affinity for technology? Do you enjoy assisting colleagues with troubleshooting a variety of IT related issues? Are you a team player who believes in white glove client service and prefer a leadership team that always promote innovation and challenge you to be a better version of yourself? If so, this may be your dream job. BEN is seeking a Desktop Support Analyst to join a highly talented and motivated team with great camaraderie. The candidate will work out of our awesome New York, New York office and serves as the primary IT Level 1 support to resolve day-to-day users reported technical issues and assigned projects according to established timeline. The candidate must be able to work calmly under pressure. Self-motivation and self-direction are key components for success: The Tech team resides in the Sherman Oaks, CA headquarters
Who WE Are
BEN Labs connects global brands to consumers through the power of popular entertainment, ranging from TV, music video, and influencer-generated content. From the world-leading product integration platform to the global leader for rights clearances and representation (Greenlight), to the best-in-class Influencer channel optimization solutions (TubeBuddy), Group helps elevate projects, amplify brands, and captivate audiences. Our team is global, with offices in Los Angeles (headquarters), New York, London, Shanghai, and Provo. BEN is a privately held company, wholly owned by Bill Gates.
BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BEN is a results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. At BEN, we recognize that our employees are the key to the company’s success and work hard to maintain our incredible company culture. While BEN is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality. BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BEN is results-oriented, client-centric, and highly creative organization that offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. BEN offers a competitive benefits package and promotes an environment that supports our core values of Passion, Accountability, Teamwork, Inclusion, and Balance.
Job Location: New York
Responsibilities:
Provide onboarding and off-boarding support, including preparing and delivering computer equipment as requested
Support/maintain various end-user SaaS-based technologies for emails, cloud storage, and web collaboration
Provide first level timely, accurate, and consistent technical support to internal clients in multiple locations and time zones, onsite and remotely
Monitor case queues, take ownership of cases, communicate frequently and thoughtfully with clients, and resolve cases with urgency
Diagnose and resolve endpoints (laptops/tablets/handheld) network/Wifi connectivity issues, software, hardware, and tech related peripheral issues
Qualifications and Skills Required:
Minimum of 3-5 years’ hands-on experience with Desktop Support in a production environment
MUST have excellent customer service skill to all levels of internal customers especially Senior leadership members
Effective communicate verbally and in writing
Ability to prioritize and multi-task when answering emails, taking phone calls, or walk-ups and respond accordingly to all requests in a timely manner
Operating System: MacOS, and Windows 10
Various SaaS-based technologies
Bring a “Can-Do” results-oriented attitude to a team that includes the desire and ability to learn
Ability to work independently, follow standards and take directions
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