Compex Legal Services is looking to hire a full-time Customer Service Representative. The Customer Service Representative oversees the fulfilment of client requests in order to ensure accuracy, timely completion and the overall satisfaction of the client in all areas of client service
Who we are: Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We emphasize innovation, world-class delivery and leading-edge thinking as a competitive advantage in delivering solutions to our clients and markets. We are on a strong continued growth trajectory and advancing our technology strategy is key to our future success.
This position will help us with:
Providing support to clients by handling clients inquires, assisting with orders, communicating progress on pending requests, updating pending requests, problems, delays, and or issues.
Checking data for accuracy, clients orders are correctly entered, custodial contacts are update, confirm location(s).
Providing interdepartmental assistance as needed.
What you should have:
Read, speak and understand English; High School Diploma some college preferred
2 years of prior customer service experience.
Familiarity with Microsoft Outlook, Word, Excel
Ability to handle challenging client interactions
Problem solving skills – use of the Internet
Demonstrated ability to communicate effectively with clients
What we offer:
An entrepreneurial environment and a flat organization – less red tape!
Paid Time Off
Medical, vision, and dental benefits
Note: Please use the link below to apply on our ADP portal
Job Type: Full-time
Pay: $15.00 per hour
Monday to Friday
High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
Data entry: 1 year (Preferred)
Work Location: One location