Comprehensive Blood and Cancer Center

Description:
About CBCC: Comprehensive Blood & Cancer Center (CBCC) believes in putting our patients first. Our team stays up to date on the latest and greatest in modern holistic care, ensuring our treatment strategies are optimized for peak mental and physical wellness. Our objective at CBCC is to facilitate high-quality patient care through our mission statement;

“CHANGING LIVES WITH HOPE AND INNOVATION.”
CBCC is a privately owned, comprehensive cancer center that is conveniently located approximately 2 hours north of Los Angeles, 4.5 hours from Las Vegas, and about a 2-hour drive to the amazing California coastline and beautiful beaches. Our location in Bakersfield provides the convenience of experiencing California living without the high cost of living.
EDUCATION & EXPERIENCE:
Any combination equivalent to the experience and education that are required by Federal, State, and Local guidelines. The minimum requirements for experience and education are:

Education equivalent to graduation from High School
One year of medical receptionist experience
Ability to provide two current acceptable and verifiable professional references

REQUIREMENTS:

Must be able to work a full-time flexible schedule
Must be able to pass all pre-employment screening (background check, drug tests, and references)
To comply with organizational behavioral standards
Must attend basic orientations prior to independently working as Confirmations Clerk
Must be able to pass all program mandated health screenings

SUMMARY:
A CC performs in an environment that demands extreme flexibility in dealing with patient families, and members of the general public with many different cultural backgrounds and needs. The job demands that the CC be able to perform all of the routine duties of a CC working in a standard medical office. Satisfactory performance at this level requires the full knowledge, ability, and willingness to perform duties at the highest professional levels at all times. The CC must continuously exercise a strong commitment to the organizational goals of the Comprehensive Blood and Cancer Center, while simultaneously exhibiting intelligence and sensitivity to extreme human needs.
RESPONSIBILITIES:

Receives and performs related assignments from the Front Office Manager or designee
Confirms appointments as assigned.
Maintains confidentiality in all matters related to the patient and the organization
Maintains personal composure and integrity under stressful conditions
Requirements:
Knowledge base:

Knowledge:
Policies and procedures of confirmations
Laws mandating patient information confidentiality

Skills:

Basic computers knowledge
Routine medical reception tasks
Exhibiting excellent telephone and interpersonal skills
Excellent Customer Service
Remaining calm with patients and other parties under stressful conditions
Work Independently

Essential Job Function:

Communicate on a professional level in both written and verbal formats
Process required paper work accurately and on time
Perform multiple tasks in a timely manner
Perform efficiently in a high pressure setting
Deal effectively and professionally with customers on a routine basis
Develop and maintain professional relationships with coworkers
Follow written and verbal directions from FOS
Identify and solve routine problems encountered in the medical reception area
Meet deadlines and remain on timelines
Answer basic appointment questions so patients and their families can understand the procedure

PHYSICAL STANDARDS:
Positions in this class are situated in a standard office environment where there is little or no exposure to variations in the weather or other similar elements. Physical agility must be such that the CC is able to sit, walk, crouch, lift, and utilize phones for extended periods of time while utilizing their hands, wrists, legs, and arms. This position utilizes office machines (e.g., computers, printers, copiers, scanners, etc.) and requires sufficient manual dexterity to operate them all. The CC should be able to lift up to 20 pounds repeatedly and 45 pounds intermittently
AT-WILL EMPLOYMENT:
All employment with CBCC is At-Will Employment. While we strive to provide fulltime employment to all of our employees who so desire, we make no guarantees, expressed or implied, to provide any guaranteed number of hours of employment in a given week. Changing conditions in the healthcare field make it impossible to predict the demand for our services and as a result all of our offers of employment are offers of At-Will employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.