Description:
Essential Functions:
Effectively utilize the company’s time and attendance software, OnShift
Maintain and update each RTC program’s master staff schedule and weekly staff schedule in OnShift
Verify and confirm each employees’ availability and schedule on a weekly basis
Send out schedule change reminders, as needed
Seek coverage for open shifts, as needed
Ensure the company’s Time-Off Policy is effectively being adhered to and coordinate PTO coverage for employees who request vacation time
Communicate unapproved and excessive absences to Program Director, as needed
Manage shift call-outs and seek immediate coverage, as needed
Answer employees’ phone calls and text messages regarding call-outs and schedule needs in a timely manner
Distribute weekly staff schedule to each RTC program by end of business day each Friday
Collaborate with Program Director and Milieu Trainer regarding training and shadowing schedules for all new hires
Schedule new employees’ training and shadowing upon hire as well as ongoing training, per Evolve internal training guidelines and licensing and accreditation standards
Ensure new employees have completed online trainings in Paylocity prior to beginning to work shifts
Maintain and update employee training records
Meet with Program Directors in the region once weekly to discuss employee schedule and availability changes and training plans for new employees
Meet with Regional Director once weekly to discuss overall schedule coordination processes across programs and identify trends (i.e., attendance issues)
Attend Treatment Team Meeting at each program at one of our locations once monthly
Verify employee time cards and correct time punch errors, as needed
Responsible for administrative oversight of OnShift incentive program
Build and maintain positive interpersonal relationships with Counselors
Perform other administrative tasks, as needed
Note: This position is remote but will need to come into one of our locations in the East Bay once a month.
Requirements:
High school diploma or GED
Associate’s or bachelor’s degree preferred
A minimum of one years’ experience in a similar role
Experience with taking high-volume calls
Ability and willingness to be on-call
Advanced knowledge of confirming and scheduling appointments, as well as recordkeeping practices
Advanced proficiency in Microsoft Word, Excel, and Outlook
Excellent customer service skills
Excellent organization, interpersonal, and communication skills
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