Fidelity Investments

Job Description:

Working Hours: 7am – 3:30pm / 8:00am – 4.30pm (2 Weekend Shifts per Month)

The Purpose of Your Role

Fidelity Digital Asset Services (FDAS) is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. Within this, the Custody Operations team are responsible for reconciliations, settling clients trades, facilitating movement of both first currency and cryptocurrency in and out of clients’ accounts, storing the cryptocurrency securely and maintaining the books and records platform. To be effective, you will work closely with the Client Service team, Execution Services, Implementation Managers, and the technology teams to ensure client requirements are met. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.

The Expertise we’re looking for

Prior experience in taking the lead on key projects or initiatives
Prior experience in transaction and balance reconciliation
Strong leadership skills
Daily workflow management experience
Advanced knowledge working within a SOC-1 environment with clear demonstration and understanding of procedures and controls
Experience in supporting testing in UAT & Production environments
Relationship building skills across team, business units, and global peers
Strong process management & decision-making skills
Cryptocurrency knowledge an advantage but not required

The Skills You Bring

Your excellent interpersonal, verbal, and written communication skills
Your ability to work well on global teams and in fast-paced, cross-collaborative environments
Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required
Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
Your passion for thought leadership in innovation & promotion of change amongst the group
Your success in navigating and thriving in a dynamic, growing new business

The Value You Deliver

At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:

Coaching and developing a team of associates to deliver an outstanding experience to our clients
Prioritizing and handling critical issues/exceptions that are received from clients/ business
Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency and policy & procedures
Driving high satisfaction, quality, and efficiency for both the client and FDAS
Delivering superior results quickly and efficiently, utilizing effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges

How You’re Work Impacts the Organization
Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDAS and help bring the vision for the future to life.


Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity established an Ireland presence in 1996 and we currently employ 1,300 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact [email protected].

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