Gemological Institute of America

Associate Admissions Representative– We offer a competitive benefits package!

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location: This position is located in Carlsbad, California at our corporate headquarters reporting fully on-site due to the nature of the job.

What to expect:

We offer competitive medical, dental, vision and matching 401-K plans
Paid vacation, sick and holidays, tuition assistance, commuter benefits

The Environment:

On-site café – affordable custom breakfast and lunch meals and Starbucks drinks!
Economic friendly services – electric vehicle charging stations on-site
Ergonomic assessments offered on-site and virtually

Job Overview:

Assists, advises, and recruits candidates for admission.


Provides superior customer service when responding to inquiries with prospective students on the phone, in writing, by email, text message and/or in person. Able to handle moderately complex inquiries.
Explains specific details related to education programs such as tuition, program length, curriculum and other pertinent education and compliance facts as provided by the school.
Understands and adheres to all accreditation and regulatory standards
Reviews student application submissions and verifies admission or denial.
Creates, verifies and maintains documents related to student enrollments; evaluates documents to ensure accuracy
Ensures daily update to database with student information received by telephone, facsimile, and electronic or regular mail.
Provides Educational campus tours to prospective students.
Troubleshoots moderately complex database/systems issues (i.e. missing data, system errors, etc.) Works with other departments, as necessary, to resolve system / set-up issues
May assist with international admissions advising
Assigned as primary point of contact for specific clients. Builds and maintains client relationships to ensure client satisfaction.
May assist with other activities and services that support student success including, but not limited to, student records, tuition payments or scholarships, inventory handling, etc.
Follows company policy in maintaining confidentiality of student and prospective student information.
Performs other duties as assigned

Technical Competencies (Knowledge, Skills & Abilities):

Knowledge: Learning to apply functional knowledge in area of focus.
Proficient in MS Office (Excel, Word, PowerPoint); Familiar with CRM tools, Student Information Systems, Learning Management Systems
Language skills: ability to read, comprehend and follow standard procedures or instruction in local language (proficiency in reading, writing and speaking in English or language courses are offered in)
Communication skills: ability to communicate complex info in a simplified and clear manner. Understands and uses communication / email etiquette. Ability to project a professional image in person, over the phone and in writing. Possesses quality voice skills, speaks well, and can be clearly understood via telephone and in person.
Interpersonal skills: ability to create positive interactions with colleagues, team and management; actively communicates with others in a timely & professional manner; maintains a collaborative working relationship with others to improve performance.
Teamwork: Interface well with others, knows who to go to and how to communicate issues/needs
Problem solving: identifies potential problems, articulates / classifies issues and is able to determine next steps; applies sound analytical and reasoning skills during the problem-solving process; analyzes the data gathered and reaches a solution or provides a summary for a management decision when needed. Knows when to escalate problems
Flexibility: able to adapt to change; able to multi-task while maintaining attention to detail
Personal accountability: Demonstrated ability to meet and exceed organizational goals in a fast-paced environment; continually improves performance; takes personal accountability for decisions, actions & outcomes
Conflict resolution: able to settle differences in productive ways while minimizing disruptions both internally and externally
Maintains & fosters sensitivity and respect for cultural diversity
Exceptional customer service skills and positive attitude
Strong active listening skills
Commitment to student development and success
Effective advising, coaching and mentoring of students
Capacity to work in a fast-paced environment and be a self-starter


High School Diploma and 3-4+ year of related experience; or equivalent combination of education and experience.

Bachelor’s degree preferred.

Why Should You Apply?

Great benefits!
Reasonable hours that provide work-life balance!
Professional and educational development opportunities!

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

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