As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.
REPORTS TO: Customer Care Manager and/or Community Manager
HOW YOU WILL CONTRIBUTE:
Acts as first level of contact for all resident inquiries, service requests and concerns
Creates a sense of community and an outstanding living experience for residents
Resolution driven and promotes positive, proactive resident relations
Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
Efficiently handle resident requests and concerns
Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
Sales and Marketing:
Plan and host community events
Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
1-3 years’ experience in customer relations within Property Management or similar
Must pass background and drug test screening
Regular and physical attendance is required.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Ability to remain in a stationary position for extended periods of time
The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.
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