Glades Talent Inc.

Glades Talent is working with a standout IT/MSP organization looking to bring aboard a talented Help Desk Technician to join their team in San Francisco
Who are we looking forWe are seeking for a problem solver, team player, with good customer service skills, and detail – oriented Help Desk Technician to join our growing team. In this position, you will play a key role in providing local onsite support, taking of calls, and working support tickets for our clients. You will be updating systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.Job Competencies

Experience troubleshooting issues that arise with both Windows and Mac Operating Systems
2+ years of Help Desk support or similar experience
Background in troubleshooting application issues, experience with automated PC deployments/imaging tools and user profile setups/migration.
Familiarity with Firewall, Switch and Network architecture and troubleshooting procedures.
Experience supporting Office 365 & MS Office 2010-2016 versions, Adobe, Active Directory, backup, Endpoint protection tools, Line of Business apps, mobile devices, and other standard business application support.
Bonus points if you have Managed Service Provider (MSP) experience


A very strong cultural fit
A deep passion and love for technology
A strong understanding of client service concepts
A desire to learn


Paid US Holiday
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program

Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance


Monday to Friday


IT/MSP: 2 years (Preferred)


CompTIA A+ (Preferred)

Work Location: One location

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