HomeFirst Services

POSITION: Case Manager
PROGRAM/LOCATION: Santa Clara County
SUPERVISOR: Program Manager
JOB TYPE: Full Time, Non-Exempt

HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.


The goal of HomeFirst’s North County Care Coordination Project is to provide permanent housing stability and maintenance for chronic homeless individuals and families in the Northern part of Santa Clara County, California. The agency’s North County Care Coordination Project will achieve this goal by providing participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized, and therapeutic case management services are coupled with linkage to a network of community resources- psychiatric, medical, and otherwise, to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. The North County Care Coordination Project is Medi-Cal certified and provides therapeutic services to program participants.


Direct Services (70%)

Maintain a caseload providing case management and other direct services to all individuals
Provide community-based case management services to individuals
Work with other team members as applicable to communicate interventions with the client and to link them to additional services
Collaborate with community partners regarding support services for clients
Participate in property management meetings to collaborate with property management on client issues and needs
Utilize supervision appropriately, maintain open lines of communication, and provide updates on individuals
Properly report any suspected cases of abuse
Conduct intakes for individuals, including administering the Service Prioritization and Decision Assessment Tool (SPDAT)
Work with individuals to develop and implement an individual case management action plan, and provide support to help them achieve their goals.
Meet regularly with program participants at a frequency determined by the client’s needs
Provide appropriate referrals to other community services
Assist clients with transportation needs to critical appointments, using a company vehicle

Documentation (20%)

Maintain thorough, accurate records of case management activities with every program participant in HMIS and/or medical documentation as required by grant contracts and internal compliance.
Document all case management activity and progress notes in HMIS within three business days, and maintain all other case file paperwork and documentation
Complete and submit incident reports and behavior contracts as needed
Conduct ongoing re-assessment of client needs and document in HMIS

General (10%)

Attend all meetings and training relevant to this position
Assist with other duties assigned
Know and implement agency and program policies and procedures
Maintain professional relations and conduct


Education and Experience

Bachelor’s degree in the human services field preferred
Bachelor’s degree may be substituted by two years of case management experience

Skills, Abilities, and Knowledge

Strong written and oral communication skills
Interest in developing relationships with community partners and outside agencies
Ability to manage multiple projects concurrently and be flexible with priorities
Demonstrated ability to develop and maintain priorities and meet established deadlines
Exceptional organizational skills
Strong sense of accountability
Ability to present oneself and the agency professionally to internal and external audiences
Ability to work as a member of a team and can set and meet individual goals
Ability to work with people of diverse socio-economic backgrounds
Understanding of and sensitivity to the needs of the homeless population or formerly homeless population
Enjoy providing hands-on instruction in basic living and financial skills


Valid CA driver’s license and auto insurance
Reliable personal vehicle
Able to lift up to 25 lbs. on occasion

Benefits of joining the HomeFirst team

Professional growth opportunities within the organization
100% medical coverage for employees with an opportunity to add dependents at a shared cost
401k match up to 4%
11 observed Holidays
Generous PTO accrual begins with 120 hours annually and increases with tenure
4 hours of Community Engagement are provided annually
Access to our Emergency Assistance Program (EAP) services
Pet Insurance options are available

About HomeFirst Services:
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.

Services include:

Homelessness prevention
Emergency and cold-weather shelters
Comprehensive Veterans’ Services
Rapid Rehousing programs
Bridge Housing Communities
Emergency Interim Housing
Affordable permanent housing
Permanent Supportive Housing
Street-based outreach

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

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