When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.
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The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage. Education: High School Diploma/GED required. Assoc. Degree/College Diploma preferred. Experience/Training: Five years’ experience working as a Patient Service Representative in an outpatient clinical/medical office setting required. Skills: Technical – Ability to apply knowledge of information software and/or hardware to provide solutions and/or support. Epic Super-User must demonstrate a level of expertise with EMR and department workflows. Communication – Ability to convey and/or receive written/verbal information to/from various audiences in different formats. Demonstrate the ability to communicate with patients, family members, medical staff, administrative staff, insurance plans, and other departments. Patient Service Representative Leads should have outstanding communication, interpersonal, customer service, organizational, and teamwork skills. It is vital that the Patient Service Representative work with and support their co-workers. Analytical – Ability to demonstrate problem solving skills and recommends solutions. Analytical – Ability to apply critical thinking to analyze and interpret information and/or data. A leader must be aware of how businesses change over time and whether any industry-wide innovations could potentially affect competition or production. Other – Strong understanding of medical insurance, referrals and benefit plans. Demonstrate the knowledge necessary to schedule appointments, complete patient registration, maintain/update patient demographics, collect patient payments/give receipts/reconcile payments, and to provide a high level of patient service. Technical – Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.) Management – Ability to foster individual/team development, performance feedback, coaching and recognition. Management – Ability to motivate, monitor, measure, recognize and improve performance and morale. Communication – Ability to develop and deliver effective presentations. Ability to develop content and train on content materials.