At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM CSR is seeking a content manager who employs a unique sense of creativity, curiosity, and out-of-the box thinking when embarking on new projects and designs.The candidate in this position is responsible for the overall SkillsBuild content strategy with an emphasis on adult learners. The candidate will use their deep skills, expertise, and experience across L&D including workforce development strategies; digital learning eco-system design; global learning program execution; data-centered content optimization; collaboration and knowledge management—to support the global learner outcomes through the best learning experiences on the platform.

Key Responsibilities include:
Develop Key Relationships:
Develop strong relationships with CSR managers and geo-implementation teams to support IBM’s Skill’s pledge by delivering geo-relevant content on IBM SkillsBuild
Establish relationships with internal and external content development organizations to deliver on the content strategy
Build relationships with CSR, geo and partner communication teams to support effective marketing of the content and overall storytelling of the program impact
Drive process efficiencies •Manage the content lifecycle process globally, including organization and planning, creation, publication, and maintenance
Manage geo-based content approval process, including ensuring all content published on the platform aligns with the program overall goals
Implement and manage a performance management system to ensure content accuracy and relevance to program strategy and goals.
Conduct a retrospective, share lessons learned and make improvement recommendations

Build Assets and Capabilities:
Design and develop a consistent content and credentials strategy that drives the overall mission of lifelong learning and employability across SkillsBuild for Job Seekers
Partner effectively with subject matter experts and stakeholders to conduct insightful learning needs analyses and develop sound learning objectives
Create prototypes, storyboards, and design documentation that effectively communicate design to stakeholders and team members
Leverage appropriate instructional strategies based on content type, learner attributes, delivery platforms, and business need
Develop detailed design plans, which include key activities, timelines, and resource requirements needed to achieve objectives
Be able to clearly articulate rationale for learning approaches based on sound learning science, adult learning principles, and accessibility standards
Lead global enablement to support IBM CSR Geo teams in their understanding, execution, and alignment of the SkillsBuild offerings
Leverage IBM SkillsBuild offerings, assets, and capabilities to create and deliver differentiated offerings to our partners to drive learner activation.
Serve as an innovative change agent for continuous improvement through improved/enhanced methodologies and technologies
Assist in the identification, collection, and sharing of best practices

Required Technical and Professional Expertise
Experience with digital (online) learning platforms and credentials
Expertise in adult learning practices
Deep understanding of the labor market and workforce development trends and practices.
General understanding of nonprofit enterprises, especially those focused on employment and upskilling

Preferred Technical and Professional Expertise
Experience with digital (online) learning platforms and credentials
Expertise in adult learning practices
Deep understanding of the labor market and workforce development trends and practices.
General understanding of nonprofit enterprises, especially those focused on employment and upskilling

About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world’s most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
Well-being programs to support mental and physical health.
Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
Select educational reimbursement opportunities.
Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
Giving and volunteer programs to benefit charitable organizations and local communities.
Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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