Kirkland’s, Inc.


The primary responsibility of a Team Member is to provide a fulfilling shopping experience to each and every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising in their store with partnership and direction from the management team. Team Members drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Supports and values Customer Service in both the in store and online (ship to store) shopping experience
Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
Proactively engages with customers, reads cues and responds appropriately
Educates each customer on current promotions and merchandise assortment to support buying decisions
Makes suggestions to build the customers basket that compliments the customers choices
Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Achieves or exceeds goals associated with company initiatives and programs by actively engaging with customers
Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
Assists in maintaining an efficient and organized salesfloor and stockroom
Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
May perform other duties as necessary

Energetic, people and results oriented, competitive with a drive to succeed
Ability to effectively communicate both written and verbally
Ability to work weekends, holidays and evenings
Ability to read and interpret company directives, handbook and manuals
Ability to work a flexible schedule to meet the business needs of the store
Ability to work independently as well as part of a team
Ability to lift and move 50 pounds or more on a regular basis
Ability to climb ladders
Ability to stoop, bend, climb and lift to stock and retrieve merchandise from stockroom and sales floor on a regular basis
Must be able to talk, listen and speak clearly on the telephone
Must be able to walk and stand for long periods of time to greet and assist customers
Must be able to use both hands/arms to move and ensemble product
Must be able to operate a Point of Sale system /register efficiently and accurately

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