Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado’s Secluded Water Escape.
Purpose
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions and Responsibilities
Maintains Room Service tracking and control records and files
Stays informed of status of menu item availability
Assists guests with selection of food, beverage, wine, dessert and specialty items
Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
Takes and processes room service orders in a timely manner according to Loews standards
Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
Responds to complaints regarding room service orders in appropriate manner according to Loews standards
Posts Amenity charges to guest accounts
Distribute amenities to server by confirming guest room number of guest
Dispatch bussers/ server to handle guest requests
Call back guest to confirm guest satisfaction with food quality and service
Other duties as assigned
Supportive Functions and Responsibilities
Promotes and applies teamwork skill at all times
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Is polite, friendly, and helpful to all guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
Exceptional guest service and telephone skills
Computer skills, ability to operate basic office equipment
Effective organizational and communications skills
Ability to work flexible schedule to include weekends and holidays
Education:
High School Diploma or equivalent
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