ABOUT THE COMPANYMilk Moovement is building a world-class team focused on getting the right milk to the right place at the right time.
Our herd of over 55 employees and growing is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favorite dairy products.
Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them.
We’re adding to our team as we continue significant growth in 2022. Check us out on Twitter, Instagram, LinkedIn, and our home page (@milkmoovement) to learn more or hit “apply” below!
*THE ROLE*We’re seeking a client focused and detail oriented individual to take on the role of Customer Success Manager to oversee several of our key client relationships. The Customer Success Manager plays a critical role as an advocate for Milk Moovement’s clients and serves as their primary contact for their support, training, and data needs. Reporting to the VP, Customer Experience, the ideal candidate will demonstrate a proven ability to define processes and procedures to support our clients using a proactive approach and will be responsible for setting, monitoring, and improving key metrics to ensure a satisfied customer.
You will own the customer relationship post sale and ensure their needs are met during their experience with Milk Moovement
You will become familiar with their feature set and play a role as their strategic advisor to ensure they are getting the most out of their investment in our platform
Work with the Technical Client Onboarding Manager to upscale yourself from the outset of the customer relationship
Own internal and external procedure/support documents: build processes that scale and improve client experience
Flag and follow up on tickets with the product and customer experience teams and align priorities
Foster a relationship of trust to ensure customer retention
Prepare and present to internal and external executive teams
Complete annual training, workshops and feedback sessions with key stakeholders who use the Milk Moovement platform
Bring the Milk Moovment core values to life
WHAT WE ARE LOOKING FORMilk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS management experience and extensive experience with tools like Intercom, Notion, Excel, Jira, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required! We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do! You will likely have been working in a client facing SaaS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required.WHAT WE OFFERCompetitive salaries – we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.Equity – Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.Unlimited paid vacation and flex time – unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.Health (mental & physical), dental, & HSA coverage across North America.Remote work environment – work from wherever you want or from one of our hubs in Halifax, St. John’s.Flexible hours – night owl or early riser? No problem.Tools – need the latest and great software to perform more efficiently? Ask and you shall receive.Quarterly guest speakers – from shark trainers and graffiti artists to astronomers and sandwich aficionados. The more unique, the better.
*ABOUT OUR CULTURE*We’ll drop everything to ensure our customers feel supported.Transparency is ingrained in everything we do.Respect is paramount.We win and lose as a herd – lessons learned are equally as important as the wins.We’re all in this together – our company wide thirst for knowledge is unquenchable.Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.Did we mention we love puns?!
*HOW TO APPLY*Send your resume via our Careers page and don’t forget to fill out our Get To Know The Candidate form; we love hearing what your favourite dairy products are! For bonus points, send the hiring manager a brief LinkedIn message explaining why you’re interested in the position.
We conduct remote interviews always. This role is flexible given the candidate’s location and work preference and we’ll work closely with you as we understand every person has unique circumstances.
_Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At Milk Moovement we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!_
Job Type: Full-time