About Palisades Tahoe
Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.
A Great Job and Benefits to Match:
Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
Generous discounts on outdoor gear, apparel, etc.
Paid Time Off (PTO) policy for eligible employees.
Health benefits include: medical, dental, vision, life insurance, short term & long-term disability insurance, HSAs/FSAs and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
25%-50% discount at Food & Beverage locations at Palisades Tahoe
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Essential Job Responsibilities/Duties/Tasks include the following-other duties may be assigned:
Provide customers with quality customer service in a friendly and positive manner.
Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski School, and Resort Events and Activities.
Cover an 8-hour shift on phones—sometimes longer during holiday and peak periods.
Actively participate in all assigned daily duties including but not limited to fulfilling online sale orders, assisting guests via telephone, Live-Chat, email or other written communications.
Provide resort, village and local information to the guest. Assess customers’ needs and provide them with the best products and vacation packages available to meet those needs.
Check voicemails and emails promptly and respond back to the guest within a 24-hour period.
Perform exceptional follow-up procedures to ensure the guest’s satisfaction.
Assist in the resolution of guest complaints, handle all guest concerns and communicate options.
Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.
Competencies and Job Requirements:
Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask
Effective communication skills, oral & written
Strong sense of customer service & safety awareness
Able to understand and follow verbal and written instructions.
Have a neat & clean appearance in compliance with the company grooming standards
Punctual, able to report at scheduled start time
Work well as part of a team.
Education and Experience:
High school diploma or GED.
One-year experience in sales/customer service.
Knowledge of Palisades Tahoe
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Person must be able to sit for extended periods of time at a computer station or work desk. Use of hands and fingers to operate computers and office equipment for up to 8 hours each day, lift up to 25 pounds on occasion, and be exposed to typical office environment conditions and noise level are expected. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
Equipment Used in Job: None
1 year(s): One-year experience in sales/customer service.
Knowledge of Palisades Tahoe
High School or better
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