Prosites Inc

Member Services Representative

Job Summary

The Member Services Representative is a technical, service-oriented individual who assists our Member Services Department in delivering top-notch customer service to our 7,000+ and growing members subscribing to our website software, service & support. The representative exudes passion for delivering above average customer support, proactively addressing technical and service issues and delivering resolutions in a timely manner. He/she is responsible for providing service and technical support to members.

Essential Duties and Responsibilities:

Become the client’s trusted PracticeMojo consultant by recommending best-practices for their dental office.
Assign, update and manage client requests through cases in our ticketing system
Strive for and meet daily, monthly and annual personal and departmental quotas for performance
Provide existing clients recommendations on overall site edits/improvements
Demonstrate outstanding customer service through phone and email support
Contribute with feedback and ideas on how to improve department and/or member experience
Interact with other departments in a professional and respectful manner
Participate in on and off-site trainings
Perform additional duties as assigned

Knowledge, Skills and Abilities:

Proficiency in Microsoft Office (including Word, Excel etc.)
At least 1 year of customer service experience in a fast paced and customer focused environment, preferably in a technical call center environment
Familiarity with CRM, preferably, or similar systems required

Additional Requirements:

Strong time management and project management skills
Ability to work a flexible schedule including overtime as needed
Associates or Bachelor’s Degree (preferred)
Dental office experience is a plus

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