Being part of our retail team means that:
You enjoy working in a customer facing role,
You are driven by providing excellent customer services,
You are confident in handling our customer’s money in a fast-paced environment,
You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
You are friendly, collaborative and have a positive attitude.
Responsibilities What you will do on daily basis: Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency; Accurately verify or enter the customer’s information on our systems; Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations; Recognise problems, issues or complaints during queries and propose solutions or escalate to the management team; Keep up to date with Ria’s products, services and policies; Balance your cash register and prepare cash for bank deposit; Prepare your daily transactions record; Perform other duties as assigned or requested by your colleagues and superiors.
What we will look for you to have:
Ability to work flexible schedules, including weekends;
Some computer knowledge with ability to use MS Word and Excel;
Cash handling experience is highly preferred;
Strong customer service skills;
A valid work permit is a must.
Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.