Rinks

A great experience starts with you!

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.

Once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

A skate on every foot, a hockey jersey on every back!

Summary of Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

Communicate rink program information to Guests

Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities

Coordinate locker room check-in and check-out procedures

Greet and assist Guests throughout the facility

Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

Efficiently distribute skates and assist Guests in proper skate size selection

Manage customer flow including timeliness of service and line flow

Collect, inspect and properly store skates to correct location.

Sharpen/maintain rental skates for quality performance/presentation

Snack Bar (Not at Great Park Ice):

Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation

Efficiently and accurately perform daily cash handling activities

Skillfully operate food and beverage equipment machines and prepares product in a proficient manner

Manage customer flow including timeliness of service and line flow

Skate Guard:

Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas

Monitor rink conditions; remove debris from rink surface

Must be able to skate for up to 2 hours or willing to learn to skate

Maintain encouraging and attentive demeanor throughout session

Monitor safety of skaters including proper usage of skates and other equipment

Scorekeeper:

Efficiently and accurately perform scorekeeping duties

Communicate effectively with referees in fast paced, dynamic environment

Party Host:

Set up and decorate party room prior to guest’s arrival

Set up appropriate facility signage

Maintain a positive and attentive demeanor throughout the party

Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

All above areas are responsible for:

Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate

Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service

Adhering to First Aid and emergency guidelines and procedures

Being alert to and communicate safety/security problems to Shift Manager in a timely manner

Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices

Assisting in annual maintenance projects

Periodically, efficiently performing clerical activities

Maintaining a professional and organized demeanor when dealing with both internal and external Guests

Providing services as required for special events, tournaments and competitions

Performing various tasks as necessitated by Guest Service or facility requirements

Adhering to all Rinks policies and procedures

Skills

Must be 16 years of age or older

Is a highly motivated self-starter who is service minded, enthusiastic and energetic

Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment

Possesses strong interpersonal and communication skills

Consistently maintains a pleasant, professional and approachable style

Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities

Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

Meet minimum reading, writing and mathematical requirements where necessary

Rink operations experience a plus

Knowledge, Skills and Experience

Education – Less Than High School

Certifications Required – NA.

Experience Required – 0-1 Year