Ski Butlers

At Ski Butlers, we believe in people pursuing their passions in the mountains. It’s our WHY. That passion is what keeps us going during late nights and early mornings. It connects everyone in the company from our CEO down to a first year ski technician. Our culture is centered around five core values, and a mission to make ski vacations convenient. Our next General Manager in South Lake Tahoe will be someone who is passionate about the ski industry, curious to grow – both personally and professionally, and is motivated to exceed their goals. Our next general manager will also ski / ride – a lot.

This General Manager position is a hybrid sales / operations role. The most important part of the General Manager role is to help promote a productive environment allowing the team to have quality guest interactions. More specifically, you will be responsible for leading a team of five Ski Technicians in their role of delivering ski rental equipment to guests in their accommodations, running the in house ski and snowboard valet for Marriott’s Timber Lodge, planning future shifts, ensuring quality equipment, and helping to answer guest questions related to our service and products. You will also be responsible for growing the business and will be rewarded as it grows. This position is a seasonal position, running from October – April.

We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our guests exceptional service, every time. Our community presence and contributions are something else we take great pride in.

Ski Butlers is an award-winning, ski and snowboard rental delivery service that operates in over 50 ski resorts worldwide. Ski Butlers prioritizes, above all else, offering exceptional service and is dedicated to creating a great experience for our customers while they are visiting our communities.

Compensation:

Competitive Base Salary, Monthly Customer Service and Sales Bonuses, Benefits and a Seasons Ski Pass.
Benefits Include: Health and Dental Insurance, Phone Reimbursement, 401K, and Paid Vacation and Sick Days.

Start Date: October 17, 2022

Operations Responsibilities:

Pre-season shop set up
Ensuring the ski valet is properly staffed at all times
Working hands on in the valet as well as in the shop with the equipment, and delivering rentals to guests on property
Weekly scheduling
Hands on coaching shifts with Ski Technicians
Weekly 1:1 meetings with direct reports and managers
Weekly resourcing reports

Desired Qualities:

Strong, confident, and professional communication skills.
Detail-oriented with good note taking skills.
Ability to accept and deliver necessary feedback.
Polished writing skills are a plus.
Previous management/ leadership experience is a plus.