To apply for this position, please submit your cover letter, resume, and references as a single PDF to jobs[at]sonomacleanpower.org. Applications that do not include the required materials will not be considered nor will applications submitted via Indeed.
For more information about the position and application requirements, please visit our website at: https://sonomacleanpower.org/job-opportunities
About The Position
The Customer Care Specialist has a wide range of responsibilities including, but not limited to: networking with communities and neighborhoods to heighten awareness of SCP, organizing and presiding at informational public workshops and other events to increase the reach of SCP’s communication and marketing efforts, assisting in the development of SCP marketing materials, and working directly with ratepayers on service and billing issues. He/she shall work closely with the Director of Customer Service and Customer Operations Manager on tasks within the Customer Service Department to ensure customers receive a positive experience. The Customer Care Specialist may be assigned to assist any SCP manager or director, as needed. The Customer Care Specialist should be outgoing, a self-starter, highly organized, dependable, collaborative in nature, and able to work in a team environment or independently. As a representative of SCP, the position requires the ability to communicate clearly in all forms, and the ability to speak publicly to small or large groups with a positive, professional demeanor. Travel will be required as needed between Sonoma and Mendocino Counties. Persons working in this position will be assigned primarily to the 431 E Street and occasionally at 741 4th Street Santa Rosa facilities on a schedule to be determined by the Director of Customer Service.
About Sonoma Clean Power (SCP)
As a community choice aggregator or “CCA,” SCP is a public agency and the default electricity provider for Sonoma and Mendocino counties. We source clean energy from renewable resources—geothermal, water, wind, solar, and biomass—and deliver our power to residents and businesses throughout our service territory. At Sonoma Clean Power, we’re invested in the communities in which we live and work. We deliver services that enhance quality of life through competitive pricing, improved air quality, and energy efficiency. By changing the way residents’ source and use energy, we’re able to deliver customer programs that make a difference in everyone’s life.Powered by innovative thinking, Sonoma Clean Power was formed to provide a choice beyond for-profit, investor-owned utilities. Today, SCP is a model for community choice programs throughout California. By providing higher percentages of renewable energy that reduce greenhouse gas emissions, our customers are helping solve the climate crisis at a local level.
In addition to a competitive salary, SCP offers a comprehensive benefits package including contributions to medical, dental and vision insurance, paid life insurance, paid holidays, personal time off and a matching contribution to a deferred compensation plan.
Want to be a part of our dynamic team? Visit http://www.sonomacleanpower.org to learn more about SCP and the differences we are making in our communities!
SCP actively works to provide an inclusive work environment, where people of different ethnicities, national origins, native languages, races, skin colors, sexes, genders and gender identities, sexual orientations, ages, physical and mental abilities, genetics and ancestry, politics, religion, financial wealth and education feel welcome, safe and invited to fully participate at every level. SCP further seeks to contribute to a more inclusive and equitable society through our actions, our communication, our policies, and our investments. SCP expects all of its employees to contribute to these goals.
THE SONOMA CLEAN POWER AUTHORITY IS AN EEO/ADA EMPLOYER
Job Type: Full-time
Pay: $30.72 – $40.77 per hour
Employee assistance program
Flexible spending account
Paid time off
8 hour shift
Work Location: One location
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