Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we’re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Our Corporate Headquarters has over 100 employees in following departments: Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing & Operations.
Full Time; Hours and Days vary as needed
Wage range $117,923.26 – $173,352.92 – Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
POSITION SUMMARY The Regional Administrator is a senior level Administrator who, in addition to overseeing their own program or facility, acts as a mentor to two or more Administrators and programs. The Regional Administrator manages all aspects of the day-to-day operations of the program/facility. The management of the program/facility involves ensuring regulatory compliance and actively overseeing Quality Assurance Performance Improvements. Additionally, the Administrator collaborates with all Corporate departments and outside consultants.
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Serves as mentor to at least one other Administrator and Program in the same geographical region
Supervises all department managers and maintains supervisory authority over personnel assigned to the departments
Directs recruitment, employee selection, and, when necessary, disciplinary action within the Program
Ensures that the Program is in compliance with all applicable laws and regulations and keeps informed about changes in regulations
Ensures compliance with Telecare’s policies and procedures
Establishes the vision for the Program
Manages the Program budget
Manages all strategic planning activities of the Program
Demonstrates an understanding of Telecare’s stakeholders, including members served, families, and customers in all interactions and conduct
Actively participates in meeting members served needs and adapting to changing customer and community needs
Acts as liaison between the Program and State/County customers and community partners
Establishes the culture of the Program and creates initiatives that reinforce the culture
Acts as the Program’s liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained
At Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
At Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management
BS Administration or related experience
Four (4) years of progressive health care environment administrative management
Three (3) years of supervision of professional staff, budgeting, program planning, and licensing
A current professional license
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
BS Administration or related experience
Four (4) years of experience in an administrative management position in a health care setting, three (3) years of which had responsibility for supervision of professional staff, budgeting, program planning and licensing, is required
A Master’s degree is preferred (year-for-year Administrator experience may be substituted for M.A.)
Knowledgeable about budgeting, Human Resources (HR), and applicable program regulations
Good communication, team building, and problem solving skills
Familiarity with psychiatric conditions and recovery principles
Familiarity with systems analysis and change management principles
Good customer relations skills
Skilled at identifying and removing barriers to change
Ability to take initiative and think critically
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, walk, reach, twist, bend, squat, kneel and lift and carry items weighing 10 pounds or less as well as to frequently sit and do simple grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)