The Travel Corporation

POSITION SUMMARY
If you wake every morning with the desire to journey farther and share your love of Australia and New Zealand travel with others, we would like to welcome you on board as a Customer Service Representative – Reservation Agent to support AAT Kings.
This position is considered to be a remote based role or in Office if preferred.
DUSTIE & RESPONSIBILITIES

Sales: You will answer incoming calls, chats, and emails and match our vacation product with our guests’ needs. You will maximize opportunities to up-sell.
Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to.
Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.
Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.
Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns.
Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

QUALIFICATIONS

2 Years reservations or call center experience, knowledge of destinations within Australia and New Zealand preferred

OTHER SKILLS/REQUIREMENTS

Must complete Aussie and Kiwi Specialist program upon employment

OUR BENEFITS

Comprehensive health benefits
Employee rewards & recognition programs
401(k) retirement plan with employer matching contribution
Job advancement opportunities
Tuition reimbursement program
Two (2) volunteer days per year
Vacation Buy-up Program
Employee Referral incentives
Excellent Travel discounts for employees, friends and family members

Vaccine Mandate
All newly hired employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date.
Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.