Tulare County, CA

Tulare County Health & Human Services Agency (HHSA) is actively recruiting for an Extra Help Response Support Assistant. Applications will be reviewed by Tulare County Health & Human Services Agency – Human Resources. As extra help positions become available, County departments with job openings select the most qualified and appropriate applicant for each position available. The number of hours and duration of employment varies by assignment. Extra help employees may work in a variety of County departments in locations throughout the geographic county area.

Extra help employees may not work more than 1,559 hours in any fiscal year from July to June. An extra help employee who mistakenly works in excess of 1,559 hours in a fiscal year does not become a probationary or regular employee.

Applications will be active for six months. If you are hired for an extra help position and you complete a work assignment and wish to be employed again, you must resubmit an extra help application online. There are no benefits associated with extra help positions. See regular job specification for complete job duties and requirements.

Emergency response support plays a vital role in the County’s responsibility to responding to emergency situations. The Emergency Response Support Assistant will be responsible for various support duties to ensure necessary response efforts are completed in a timely and efficient manner. The incumbent will assist and will coordinate functions and special projects.
SUPERVISION RECEIVED AND EXERCISED General supervision is provided by Staff Services Analyst or higher-level management position within the department.

Typical Duties

Assist community members by providing positive customer service, answering questions, and being readily available.
Input data into computer systems.
Perform a wide variety of typing, keyboarding, and specialized and/or general clerical duties related to assigned functional area.
Verify all inputted data matches that which is saved in database and reconcile when needed.
Review information for accuracy, completeness, and consistency.
Prepare case narratives, memos, correspondence, and other documentation.
Monitor inventory of supplies to maintain appropriate levels.
Communicate with team and supervisor to best address various situations.
Participate in program meetings and trainings that are deemed necessary.
Prepare written reports with recommendations.
Refer contact to their healthcare provider for medical advice, testing, and care as appropriate.
Perform a variety of general clerical duties in maintaining records, spreadsheets, and reports.
Transport a range of supplies, materials or equipment using heaving duty vehicles.
Loading and unloading necessary materials or supplies.
Answer phones, respond to questions regarding services and provide information related to the services, schedule appointments, refer callers to other community services and contact participants by phone or mail as needed.
Screen clients for possible eligibility for services.
Assist clients in the completion of application and forms.
Direct traffic as needed during emergency response events.
Sort and file documents, charts, records, maintaining alphabetical, numerical, index and cross-reference files.
May be required to travel to various locations to work events.
May be required to work a variety of different schedules.
May use computers and related automated equipment.
Using hand signals and direction signs to direct traffic during events.
Setting up and removing barricades and traffic cones along event sites to cordon off certain areas.
Informing the event staff of any traffic issues that may affect their safety.
Communicating with other event staff using hand-held radios or other electronic communication devices.
Essential job duties may be assigned that are not listed above but are relative to this job. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)

Employment Standards

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Knowledge of:

Patient confidentiality, including the ability to conduct interviews without violating confidentiality.
Record keeping principles.
Federal, State and local rules, regulations, policies, and procedures governing privacy.

Skill/Ability to:

Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers.

Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
Practice excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with contacts.
Be able to independently manage workload that includes reaching out to contacts, maintaining spreadsheets, and data entry; work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and coworkers.
Read and interpret rules, regulations, and policies.
Effectively apply interviewing and listening techniques sufficient to obtain information from staff, clients, community members in various emotional states.
Apply rules, regulations, policies, and procedures governing privacy.
Collect and evaluate information, draw valid conclusions, and make appropriate recommendations.
Verify information obtained from applicants.
Follow written and verbal directions, seek guidance when appropriate.
Retain and recall pertinent information such as regulations and client data.
Adjust to changes in work loads and coordinate work with others under stress of deadlines.
Organize work effectively.
Maintain confidentiality of all business information and materials.
Work a flexible schedule including evening and weekend hours when necessar


Equivalent to completion of the 12th grade or enrollment in a C-SET or other qualifying employment program.


None Required

License or Certificate:
Possession of, or ability to obtain, an appropriate, valid California driver’s license.

Additional Information

Conditions of Employment

Possession of, or ability to obtain, an appropriate, valid California driver’s license. Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted. Some job classes may also require a physical exam.

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