About the Company: Headquartered in Santa Ana California, Veros (www.veros.com) is a growing technology company that develops, operates and maintains custom software and business analytic solutions for the financial services industry. We are looking for a self-motivated, independent person to play a critical role, supporting the company’s end user technology needs.Recognized as a Great Place to Work in 2021, Veros offers a unique opportunity that encourages creativity and professional growth along with a competitive salary and benefits package including medical, dental, vision, life, 401(k), paid vacation, holidays, and more. Great opportunity for the right person.
*Position Description: *
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service web-based systems.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Ideal Customer Service Representatives are excellent communicators, proactive, analytical, solution-focused, and able to juggle many projects and customers. The best CSR’s take customer service personally; can develop long-term, positive relationships; and focus on what is mutually beneficial for all parties.
*Principal Responsibilities: *
Maintain customer account relationships by providing the highest level of service through order placement, timely follow up of service requests, and maintaining a positive and friendly attitude.
Knowledge of web site navigation and customer ordering platforms.
Receive and manage multiple requests via email.
Accurately enter and edit product order details in ordering platforms.
Research and resolve discrepancies using multiple web-based platforms/systems.
Additional duties as assigned by management to achieve organizational goals.
*Required Qualifications: *
2+ years in Customer Service (Preferred)
High school (Required)
Customer service experience in a web-based environment (Preferred)
Excellent communication skills, both verbal and written
Adaptability to changes in workload, systems and processes with resilience and a positive attitude
Ability to follow written policies, procedures and guidelines, and give feedback to leadership
Must possess deductive reasoning and problem-solving skills
Excellent organizational skills with the ability to multi-task, and remain detail oriented
Outlook, Word, and Excel knowledge (Preferred)
Experience with Email, Phone, Web Based Portal
Veros is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Type: Full-time