Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.
Your day-to-day Responsibilities
Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently
Your Ideal Profile
HS Degree, BA in Computer Science, Information Technology, or related field preferred
1 years’ experience in a customer service; in a technical environment is preferred
Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
Strong written and verbal communication
Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
Bilingual Spanish or French a plus
What’s in it for you
At ViewSonic, you are not just a nameless face in an ocean of cubicles. You will be a key stakeholder in our success, and your work will be highly visible to our senior leadership team. ViewSonic promotes from within, and this role will position you to advance your career in customer support, sales, marketing, or product
Health, dental, and vision insurance options
401K with company match
Paid time off
Environment: Normal office conditions, hybrid eligible after training.
Physical Effort: Work requires infrequent physical demands.
Hazards: Negligible, little or no exposure to hazards.
*The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements*