Westlake

JOB
SUMMARY

The Representative Associate-Customer Service partners up with the salesperson to ensure the long-term success of the customers, provide product service information, and resolve any emerging problems that the clients might face with accuracy and efficiency. The target is to ensure excellent service, standards, and maintain high customer satisfaction. This position receives and processes customer inquiries for purchase orders, order status, and related information collected via phone, or email and responds to all customer inquiries in a timely and professional manner.

ESSENTIAL FUNCTIONS

Comply with Company Safety Policies
Regular attendance, timeliness and scheduling flexibility
Work hand in hand with local salespeople

Working effectively with customers schedules
Assist the builder on the phone
Schedule and coordinate deliveries
Submit order entries
Handle delivery issues and backorders

Respond to customer inquiries promptly and professionally
Work closely with the sales associate and communicate the tasks required for them to complete on your days off
Daily interaction with the public via email or phone call
Contact customer in a timely manner if additional information or correction is required to process request
Monitor Sales Order status to ensure customer required delivery date will be met

Enter customer purchase orders and quotations into the system. Make notes as appropriate to communicate circumstances affecting order ship date or status.
Other duties and responsibilities assigned
Regular attendance, timeliness and scheduling flexibility

KNOWLEDGE,
SKILLS AND ABILITIES

The employee should hold the following abilities:

Understanding of market dynamics and sound business judgment.

Ability to negotiate and sustain networking relationships
Comfortable with figures and in collecting, analyzing, and interpreting data
Works well in a team environment
Possess strong communication and organizational skills
Ability to work well with people at all levels and motivate the warehouse associates

Strong leadership skills and ability to lead associates by example professionally
Ability to change or adapt work practices, priorities, or procedures
Ability to think and take constructive action in work-related matters
Must be able to work independently and use good judgment
Ability to maintain attention to detail

Desire to seek out the most efficient and effective way to solve problems and complete tasks
Ability to think quickly, make decisions, and direct on-site personnel if needed
High quality standards and confidence
Good typing, Word and Outlook skills required. Excellent Excel skills required
Strong communication skills and willingness to call builders and homeowners to discuss concerns

Ability to learn the company’s scheduling/accounting/work order software
Create a sense of trust and reliability with customers
Must have great organization, communications and time management skills
Computer and software experience